Customer Service Associate | Mandaluyong
Asticom Mandaluyong Temporary
Key Duties & Responsibilities
- Assist customers by responding to inquiries via phone, email, chat, or in person
- Resolve customer concerns, complaints, and service requests promptly and professionally
- Provide accurate information about products, services, pricing, policies, and promotions
- Process customer orders, payments, returns, exchanges, and account updates
- Maintain accurate records of customer interactions using CRM or customer service systems
- Escalate complex issues to the appropriate department when necessary
- Follow company policies, service procedures, and regulatory requirements
- Meet established service level agreements (SLAs) and performance targets
- Identify customer needs and recommend appropriate products or services when applicable
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Participate in training and continuous improvement initiatives to enhance service quality
TTEC Customer Care Management Philippines IncQuezon City, 8 km from Mandaluyong
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Araneta, Quezon City, you'll be a part of bringing humanity to business...
TeleperformanceTaguig, 8 km from Mandaluyong
Teleperformance is now TP! Join our team of passionate Customer Experts delivering world-class customer care, technical support, and digital solutions for leading global brands.
Job Description:
• Provide top-tier technical support to global...
Mandaluyong
and Good Friday (Subject to change depending on Client's decision)
Qualifications/Requirements
College Graduate (4 years or 2 years associate course)
Preferably with BPO (Customer Care) Experience (But not a MUST)
Above Average English Communications...