Night Shift Quality Assurance – BPO Opportunity (US Clients)
Night Shift Role – BPO Opportunity (US Clients | Solar & Battery Industry)
Location: Archbishop Reyes Avenue, Lahug, Cebu City, CebuShift: Night Shift (aligned with US hours)
Quality Assurance
Expats Welcome | Competitive Rate (Negotiable for the right person)
Are you ready to take on a fresh challenge and play a key role in shaping a high-performing night shift team? We're on the hunt for powerhouse professionals to support our US-based clients in the booming solar and battery industry!
This isn’t just another BPO gig—this is your chance to lead, shape, and grow something exciting, with support from our awesome day shift team who already work with Australian clients.
Night Shift Quality Assurance Specialist
Do you have an eagle eye for detail and a passion for making processes better? Join us as our QA Specialist and help ensure that every customer interaction is consistent, accurate, and up to standard.
What You’ll Be Doing:
- Monitor and evaluate calls and appointment setting interactions for quality and compliance
- Provide actionable feedback and coaching tips to improve team performance
- Develop and refine quality scorecards, checklists, and processes
- Collaborate with the Accounts Manager and Training team to lift quality standards
- Identify trends and opportunities to streamline operations and improve customer experience
- Help document procedures and support new hire onboarding and calibration
Who We’re Looking For:
- Prior experience in BPO quality assurance or call coaching
- Exceptional attention to detail and a proactive mindset
- Strong communication and interpersonal skills
- Familiarity with CRM tools, call monitoring platforms, and QA documentation
- Ability to work independently and during night shift hours
- Bonus points for experience in the solar or energy sector!
- Be part of a clean energy revolution with a team that’s driven, fun, and future-focused
- Get in on the ground floor of a growing US-facing operation
- Build your career with leadership opportunities and real impact
- Work with people who care about doing things right—together
Sound like your kind of night shift?
Hit that apply button and let’s make it happen.