Call center agent

Job Description

• Be part of Electronic Transfer and Advance Processing Inc (eTap Inc.), the Philippines’ leading fintech innovator in self-service transaction machines and payment systems.
• Competitive salary and benefits package.
• Hybrid work model for flexibility.
• Growth opportunities with training and career development.
• Supportive, diverse, and collaborative culture.

• Engage and Assist: Handle and create tickets for customer concerns across our Facebook page, email, SMS, and group channels, ensuring every voice is heard.
• MySukli Support: Manage My Sukli transactions by sending timely advisories and assisting customers in claiming their transactions.
• Strive for Excellence: Achieve zero customer complaints by proactively addressing issues.
• Keep Customers Informed: Provide regular updates about their transactions to build trust.
• Be Proactive in Communication: Respond promptly to concerns raised in group channels.
• Communicate Updates: Use SMS blasts to keep customers informed about MySukli transactions, including cash failed, cash canceled, and cash excess notifications.
• Encourage Reviews: Motivate customers to leave positive reviews on our Facebook page, helping us build our online reputation.
• Manage Feedback: Address and negotiate any concerns regarding reviews to advocate for constructive changes.

• A bachelor’s degree graduate in Information Technology or related course
• 6 months to 1 year of customer service experience ( BPO, Fintech preferred )
• A strong communicator with a passion for customer service and a desire to make a difference.
• Someone who thrives in both independent and team settings, adapting easily to a hybrid work model.
• Basic technical skills and an eagerness to learn new tools and systems.
• A positive attitude and a proactive approach to challenges.

• If you prefer a slower-paced environment, this role may feel too dynamic.
• If you’re not interested in fintech or customer-facing work, it may not align with your goals.
• If you’re less inclined toward innovation, collaboration, and proactive communication, this may not be the right fit.

Qualifications/Requirements

• A bachelor’s degree graduate in Information Technology or related course
• 6 months to 1 year of customer service experience ( BPO, Fintech preferred )
• A strong communicator with a passion for customer service and a desire to make a difference.
• Someone who thrives in both independent and team settings, adapting easily to a hybrid work model.
• Basic technical skills and an eagerness to learn new tools and systems.
• A positive attitude and a proactive approach to challenges.

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

• Be part of Electronic Transfer and Advance Processing Inc (eTap Inc.), the Philippines’ leading fintech innovator in self-service transaction machines and payment systems.
• Competitive salary and benefits package.
• Hybrid work model for flexibility.
• Growth opportunities with training and career development.
• Supportive, diverse, and collaborative culture.

• Engage and Assist: Handle and create tickets for customer concerns across our Facebook page, email, SMS, and group channels, ensuring every voice is heard.
• MySukli Support: Manage My Sukli transactions by sending timely advisories and assisting customers in claiming their transactions.
• Strive for Excellence: Achieve zero customer complaints by proactively addressing issues.
• Keep Customers Informed: Provide regular updates about their transactions to build trust.
• Be Proactive in Communication: Respond promptly to concerns raised in group channels.
• Communicate Updates: Use SMS blasts to keep customers informed about MySukli transactions, including cash failed, cash canceled, and cash excess notifications.
• Encourage Reviews: Motivate customers to leave positive reviews on our Facebook page, helping us build our online reputation.
• Manage Feedback: Address and negotiate any concerns regarding reviews to advocate for constructive changes.
• What We’re Looking For
• A bachelor’s degree graduate in Information Technology or related course
• 6 months to 1 year of customer service experience ( BPO, Fintech preferred )
• A strong communicator with a passion for customer service and a desire to make a difference.
• Someone who thrives in both independent and team settings, adapting easily to a hybrid work model.
• Basic technical skills and an eagerness to learn new tools and systems.
• A positive attitude and a proactive approach to challenges.

• If you prefer a slower-paced environment, this role may feel too dynamic.
• If you’re not interested in fintech or customer-facing work, it may not align with your goals.
• If you’re less inclined toward innovation, collaboration, and proactive communication, this may not be the right fit.

Apply now