IT Support Specialist I

BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

• High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required
• A+ Certification or other technology certifications a plus
• Bachelor's degree or completed at least 2 years level in college (without back subjects)

• Hardware/software installation.
• Hardware/software troubleshooting.
• Basic understanding of software monitoring tools.
• Understanding backup procedures.
• Good problem-solving skills.
• Good organizational skills.
• Ability to travel less than 25%.
• All other duties as assigned.

• Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
• All other duties as assigned.