Technical Solutions Consultant I | Work From Home | Day Shift | Day 1 HMO

Help Customers Maximize Technology Solutions and Turn Technical Challenges Into Success Stories

As a Technical Solutions Consultant I, you will work directly with customers to support product adoption, provide technical assistance, deliver training, and help customers maximize the value of the platform. You will respond to support requests, build dashboards and workflows, assist with integrations, and collaborate with development and customer success teams to improve product functionality and customer experience.

This role plays an important part in customer success, product adoption, and solution delivery. You will work with global customers, software platforms, and technical teams, positioning this role as a long-term global career opportunity with Emapta while developing expertise in software solutions, customer success, and technical consulting.

Job Overview

Work setup: Work From Home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• BA/BS degree or equivalent is not required but is a plus

• 1 to 3 years' relevant experience
• Proven customer support experience or other relevant experience
• Technical knowledge of software platforms, tools, and features
• Demonstrated ability to communicate, teach, and present technical concepts
• Experience using tablets, smartphones, and device applications is a plus
• Strong problem-solving skills
• Understanding of data analysis and information systems
• Proficiency in using software programs or ability to learn quickly

• Strong communication and presentation skills
• Ability to manage projects and achieve milestones
• Ability to translate complex technical concepts into simple solutions
• Analytical thinking and ability to absorb technical information
• Self-motivated and detail-oriented
• Strong problem-solving and customer support skills
• Ability to work independently and within a team
• Ability to handle customer concerns professionally and build relationships
• Comfortable using technology and learning new tools

• Patient, kind, and honest in communication
• Follows through on commitments
• Values teamwork and collaboration
• Strong communication and relationship-building skills
• Continuous learning mindset
• Adaptable in a fast-paced environment
• Focus on efficiency and process improvement
• Data-driven decision-making mindset

• Create and access SiteDocs accounts
• Access customer usage statistics and analytics
• Identify potential areas for product upsells and subscription tier increases

• Work with customers to support product adoption and ensure customer success
• Help customers maximize product value and engagement
• Respond to and manage Zendesk support tickets and emails
• Respond to and manage phone calls from customers
• Train customers and partners on product features and tools
• Host webinars related to product features and integrations
• Assist with complex dashboard or workflow builds
• Complete delegated dashboard and workflow build requests
• Provide professional services such as building dashboards or workflows
• Address escalations and find solutions for customer issues
• Collect product feedback and document in tracking systems
• Track customer activities and conversations in CRM systems
• Respond to general support tickets when needed
• Support other members of the Customer Success Team
• Deliver solutions according to customer needs

• Assist the Development Team on projects and represent the customer perspective
• Test product features and functionality when requested

• Ensure customers have a good experience to increase renewals
• Identify customers who could benefit from additional product features
• Assist in creating proof-of-concepts for sales presentations
• Create dashboards to demonstrate product value and increase customer engagement

• Suggest improvements to processes and documentation
• Execute special projects from Customer Success leadership
• Contribute to team collaboration and continuous improvement
• Attend regular meetings and team discussions

Supporting Software Solutions That Improve Workplace Safety and Operations

Our client develops software solutions designed to help businesses manage safety programs, compliance, and operational processes more efficiently. The company focuses on eliminating manual paperwork, improving workplace safety processes, and helping organizations streamline operations through digital tools and workflow automation.

Their platform is used by companies across multiple industries to manage safety documentation, workflows, reporting, and compliance processes. Working with this organization means helping customers implement software solutions that improve efficiency, reduce risk, and support safer and more productive workplaces.

Welcome to Emapta Philippines!

We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!