Front Desk Associate

The Front Desk Associate is responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, inventory and order of dental supplies, and updating the daily and monthly report.

Duties and Responsibilities:

• Manage day-to-day operations of dental clinics. (e.g. open and close dental clinic according to management)
• Maintain the cleanliness of the reception area, treatment and sterilization area.
• Check the daily schedules of the patient’s appointment
• Maintain and do a liquidation of petty cash
• Answer and respond to telephone calls with professionalism.

• Maintain a neat and clean reception area at all times and greet all the patients with courtesy.
• Assist patients to complete all necessary forms and documentations.
• Check and update patient information in the system.
• Oversee patient relations and handle patient complaints
• Able to check the schedule of the dentist on a daily basis. Confirm and follow up upcoming appointments and recalling patients according to their scheduled date thru calls and text before and the day of their appointment.
• Check patient list to fill in cancellation and no show appointment times
• Collect payment from patients at the time of the treatment
• Assist in the treatment room as needed

• Ensuring the accuracy of the daily Report, expense Report, monthly closing of accounting and some additional reports based on the assigned tasks per branch (e.g. using freely dental & google drive.
• Gather, update and accurately record the patient's information to the system.
• Securing complete charting and patient consent and treatment done must be scanned and uploaded and documented properly.

• Monitor inventory and order dental supplies as needed.
• Monitor and make sure all dental supplies equipment is working properly.

• Securing the sales of the clinic will deposit it to the bank immediately.
• Communicating and coordination of the Clinic to the Management at all times.