IT Support Specialist

IT SUPPORT SPECIALIST

An associate joining the IT Support Team to provide technical assistance both onsite and

remotely for any IT-related issues faced by end users. The IT Support Specialist is

responsible for ensuring the smooth operation of general IT resources, enabling the

business to function efficiently and without interruptions.

JOB DUTIES AND RESPONSIBILITIES:

• Handles service requests and incidents related to Front and Back Office

• Serves as the first point of escalation for IT issues from end users.
• Collaborates with other business units and teams on service requests and

• Adheres to enterprise service management practices, including incident,

problem, and change management.

• Provides physical and remote IT support for end users, including

• Conducts basic network troubleshooting and monitors system resource

• Responds to and resolves IT alerts, ensuring system performance, availability,

and reliability.

• Configures, installs, and maintains hardware and software.
• Ensures proper execution of scheduled backups and system monitoring.
• Manages IT inventory, keeping it up to date.
• Coordinates with IT vendors for warranty claims and equipment maintenance.

talenthero

• Performs basic user administration tasks (e.g., creating, editing, deleting users,

• Maintains and enforces infrastructure monitoring tools, policies, and procedures

in alignment with company standards.

• Implements IT infrastructure projects as directed by management.
• Ensures the overall health of IT infrastructure.

• Stays updated on the latest technologies for workstations, servers, end-user

• Maintains quality technical documentation and supports IT operations.

• Provides additional support for clients using company assets in the office.
• Produces relevant monitoring reports.

• Handles Purchase Requests related to IT equipment and resources.
• Manages work permits and gate passes for IT personnel and visitors as required

for office access and security compliance.