Customer Service Representative (Commonwealth, QC)

apartmentPrivate Advertiser placeQuezon City scheduleFull-time calendar_month 

We are looking for Customer Service Representatives.

Work onsite in UP Technohub!

No experience required!

Key Responsibilities:

Handle customer inquiries through call, email, chat, and other platforms

Provide accurate and timely responses to customer concerns, ensuring resolution within service level agreements

Troubleshoot and resolve product or service-related issues using written communication

Maintain accurate and detailed records of customer interactions and transactions

Collaborate with internal teams to resolve complex issues or escalate when necessary

Ensure a high level of customer satisfaction through professional and efficient communication

Adhere to company policies and procedures while safeguarding customer information

Qualifications:

College graduate, HS, or SHS with or without BPO experience

Possess strong written communication skills, with excellent grammar and attention to detail

Have exceptional customer service, problem-solving, and multitasking skills

Are proficient in computer applications, with the ability to navigate multiple systems efficiently

Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed.

What We Offer:

Competitive salary and benefits package

Career advancement opportunities within the company

A supportive and collaborative work environment

Continuous training and skill development programs

If you're someone who thrives in a fast-paced, digital communication environment and is passionate about delivering excellent customer service, we encourage you to apply!

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