Customer Service Representative (Commonwealth, QC)
We are looking for Customer Service Representatives.
Work onsite in UP Technohub!
No experience required!
Key Responsibilities:
Handle customer inquiries through call, email, chat, and other platforms
Provide accurate and timely responses to customer concerns, ensuring resolution within service level agreements
Troubleshoot and resolve product or service-related issues using written communication
Maintain accurate and detailed records of customer interactions and transactions
Collaborate with internal teams to resolve complex issues or escalate when necessary
Ensure a high level of customer satisfaction through professional and efficient communication
Adhere to company policies and procedures while safeguarding customer information
Qualifications:
College graduate, HS, or SHS with or without BPO experience
Possess strong written communication skills, with excellent grammar and attention to detail
Have exceptional customer service, problem-solving, and multitasking skills
Are proficient in computer applications, with the ability to navigate multiple systems efficiently
Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed.
What We Offer:
Competitive salary and benefits package
Career advancement opportunities within the company
A supportive and collaborative work environment
Continuous training and skill development programs
If you're someone who thrives in a fast-paced, digital communication environment and is passionate about delivering excellent customer service, we encourage you to apply!