Software Quality Assurance Manager (Remote)

Position Summary

This role requires strong leadership, strategic vision, and hands-on expertise to drive continuous improvement in QA practices, tools, and processes.

Key Responsibilities

• Manage, mentor, and grow a team of QA Analysts
• Define career paths and provide coaching, training, and professional development.
• Foster a collaborative, high-performance culture that prioritizes quality and accountability.

• Define and implement the QA strategy, aligning with organizational and product goals.
• Establish QA standards, processes, and metrics for manual, automated, performance, and security testing.
• Drive adoption of industry best practices across the QA organization.
• Ensure test environments, data management, and tools are optimized for efficiency.

• Oversee end-to-end testing activities across multiple projects and releases.
• Ensure appropriate test coverage across functional, regression, integration, performance, and user acceptance testing.
• Partner with DevOps teams to integrate automated testing into CI/CD pipelines.
• Act as an escalation point for critical testing or quality issues impacting delivery.

• Collaborate with Product Managers, Engineering Leads, and Business Analysts to ensure clear requirements and acceptance criteria.
• Represent QA in Agile ceremonies, release planning, and governance forums.
• Provide clear reporting on testing progress, quality metrics, risks, and readiness to leadership.
• Advocate for quality across the organization by influencing stakeholders at all levels.

• Identify and mitigate quality risks across projects, proactively addressing gaps in processes and tooling.
• Ensure compliance with security, regulatory, and industry standards as applicable.
• Lead post-release reviews to capture lessons learned and drive improvements.
• Continuously assess new QA tools, frameworks, and technologies to enhance efficiency and coverage.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• 7+ years of experience in software quality assurance, including at least 3+ years in a supervisory or managerial role.
• Strong expertise in QA methodologies, test strategy, and best practices across manual and automated testing.
• Hands-on experience with defect tracking, test management, and automation tools (e.g., Jira, TestRail, Selenium, Cypress, Playwright, Appium).
• Solid understanding of SDLC, Agile methodologies, DevOps, and CI/CD pipelines.
• Excellent leadership, communication, and stakeholder management skills.

Preferred:

• Master’s degree or equivalent advanced education.
• ISTQB Advanced, CSTE, or equivalent QA certification.
• Experience with performance, security, and compliance testing.
• Background in SaaS, cloud-based, or enterprise-scale application environments.
• Proven experience scaling QA practices in a fast-paced, high-growth organization.

• Visionary leadership with the ability to align QA strategy with business objectives.
• Strong decision-making and problem-solving skills.
• Effective communication and negotiation with technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to fostering a culture of quality and continuous improvement.