Product Support Specialist - On-site (BGC) | US Account
HGS Offshore Staffing Solutions Quezon City Full-time
Full-time
- Day 1 HMO + government benefits + 10% night shift differential
- On-site (BGC, Taguig; near Market Market)
- US Account
- Provide Tier 1 support via phone, email, and chat, ensuring timely and thorough assistance
- Troubleshoot product, ecommerce, and integration issues; replicate and test bugs for escalation
- Document case details, resolutions, and customer feedback in ticketing/CRM systems
- Assist with administrative tasks such as data entry and client application reviews
- Collaborate with internal teams to ensure smooth communication and effective issue resolution
- Share insights and recurring patterns to improve product and customer experience
- 3-4 years in a customer-facing or technical support role (SaaS/ecommerce preferred)
- Strong English communication skills (written and verbal), with a customer-first mindset
- Proficiency in Microsoft Office and comfort learning new tools quickly
- Experience with ticketing systems, CRM tools, or productivity software (Salesforce, Zendesk, HubSpot a plus)
- Basic knowledge of HTML, CSS, or JavaScript
- Familiarity with APIs, webhooks, or integration troubleshooting
- Experience with e-commerce platforms (Shopify, Magento, BigCommerce, WooCommerce, etc.)
- Exposure to Google Analytics, SEO, or marketplaces (Amazon/eBay)
- Background in tech, startups, or events
HGS Offshore Staffing SolutionsManila, 10 km from Quezon City
Full-time
• Day 1 HMO + government benefits + 10% night shift differential
• On-site (BGC, Taguig; near Market Market)
• US Account
Key Responsibilities
• Provide Tier 1 support via phone, email, and chat, ensuring timely and thorough...
Ylopo LLCManila, 10 km from Quezon City
Ylopo is looking for a Tier 1 Product Support Representative to join our Manila team to work alongside our US operations group.
Goal: The primary goals of a product support specialist are to master the product and services of the company...
Quezon City
Job Description
Posted on 20 July 2026
The Graphic Artist / Visual Merchandising Specialist is responsible for creating visually appealing and brand-aligned product displays that enhance the in-store shopping experience and support sales objectives...