Operations admin

Job Objectives

The Franchise Operations Admin Personnel supports the daily operations of the team and ensures administrative activities run smoothly on a daily and long-term basis. He/She is in charge of daily administrative tasks and coordinating with other departments in compliance with Company policies and procedures.

• Manage and record all incoming and outgoing documents.
• Document daily administrative tasks and maintain the records and files.
• Review the accuracy of franchise operations supporting documents before they are forwarded to the concerned department.
• Control the end-to-end process of operations standard operating procedures.
• Assist the Franchise Operations Specialists in preparing the following documents:

1. Franchise agreement renewal contract;
2. Job order;
3. Package pull-out request;
4. Price increase;
5. Change concept;
6. RTS-SPK availment;
7. Food cart re-opening form

• Perform routine checks and audits of the reports submitted by franchise operations specialists.

• College graduate with specialization in any of the following fields: Education, Training and Development, Marketing, or Operations Management
• At least 1 year experience in Operations Management.
• Excellent communication and interpersonal skills.
• Strong leadership skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with franchise regulations and compliance requirements.
• Proficient in Microsoft Office applications.