Data encoder

Job Description

Posted on 9 September 2025

This job posting is for the following position: RESERVATION ASSISTANT

1. Reservation Support:

• Perform data entry, maintain accurate records, and organize documentation for bookings, client information, and vendor details.
• Prepare reports, spreadsheets, and presentations as needed by the Team Leader.
• Manage digital files and ensure all documentation is current and properly stored.

1. Operational Support:

• Assist in processing bookings, cancellations, and modifications, ensuring accuracy and timeliness.
• Monitor booking systems for discrepancies and escalate issues to the appropriate team when necessary.
• Coordinate with suppliers (hotels, airlines, tour operators) to confirm bookings and resolve issues.

1. Customer Support:

• Respond to customer inquiries via phone, email, or chat, providing timely and professional assistance.
• Address basic customer issues and escalate complex problems to the Team Leader.
• Follow up with clients to confirm booking details and ensure a smooth travel experience.

1. Cross-Departmental Support:

• Be prepared to relocate or assist in other departments based on operational needs and workload fluctuations.
• Adapt to different team environments, processes, and responsibilities as required.
• Collaborate with colleagues across departments to achieve overall business objectives.

1. Shift Work and Flexibility:

• Work within a rotating shift schedule, including evenings, weekends, and holidays to ensure 24/7 operational support.
• Be flexible to cover different shifts or take on additional tasks during peak seasons or high-demand periods.

1. Quality Assurance:

• Verify booking details and ensure accuracy before finalizing transactions.
• Assist in monitoring customer feedback and suggest improvements to enhance service delivery.
• Ensure compliance with company policies, procedures, and industry standards.

Qualifications/Requirements

QUALIFICATIONS:

• A bachelor’s degree of any course
• Prior experience in customer service, administration, or the travel industry is an advantage, but not required
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with travel booking systems or online platforms is a plus but not required

WORK SET-UP:

• On-site
• Shifting schedule
• Tektite, Ortigas, Pasig City office

JOIN OUR TEAM AND ENJOY THESE BENEFITS:

• Competitive salary offer
• Career development opportunities
• Sick Leave and Vacation Leave
• HMO
• All statutory benefits (SSS, PHIC, HDMF)
• Pro-rated 13th-month pay
• Employee product discounts (Medical products, Hotel Accommodation, Travel and Tours services, Medical and Laboratories)

Work location

CITY OF PASIG, NCR, SECOND DISTRICT

Remarks

No additional remarks

Apply now