Sales Advisor / Customer Experience Advisor
OptiHR is hiring! On behalf of our client — a globally recognized leader in electric vehicles and sustainable energy — we are looking for an enthusiastic and customer-driven Sales Advisor ready to make their mark in one of the most exciting industries today.
What to Expect
Our Sales Advisors consistently deliver an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute our company's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by creating memorable experiences for our customers.
As a Sales Advisor, you will support customers from the moment they walk into our showrooms to learn about our vehicles. We've created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.
What You'll Do- Engage walk-in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
- Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion
- Implement all operational policies and procedures in order to satisfy the needs of the customer while helping the company achieve its goals
- Understand who our guests are, what brought them to us, their intent and timeline to purchase, thus creating a robust Customer Profile
- Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
- Demonstrate a mastery of all our products and services, as well as local incentives for EV owners
- Help maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
- Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
- Customer service experience required
- Bachelor's degree in Business, Marketing, or any related field
- Minimum 3–5 years of experience in sales; background in Real Estate or Pharmaceutical / Medical Representative roles is an advantage.
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Self-starter who possesses exceptional time management skills and has strong attention to detail
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
- Excellent communication, interpersonal, and relationship-building skills
- Passionate dedication and ethical approach to sales management and operations
- Ability to understand and convey business issues and technical concepts
- Customer-focused mindset with a passion for delivering exceptional customer experiences
- Strong sense of team mentality and reliability
- Strong communication skills
- Demonstrate a mastery of all our products and services; keep up with EV industry trends and local incentives
- Ability to work evenings and weekends
- Must hold a valid Driver's License and maintain a safe driving record