Sales Operations Manager | Hybrid | Ortigas/Makati

Turn Data, Process, and People Into Sales Power

Think of this as more than a management role-it's your seat at the global sales table. In the world of outsourcing and offshoring, timing, precision, and conversion make all the difference. From chat to call, lead to deal, you'll orchestrate the frontlines of international growth: all without packing your bags!

What You'll Be Doing

Be part of our client's team as a Sales Operations Manager, driving strategic oversight of the inbound sales pipeline. You'll lead a high-performing SDR team, optimize lead flow, and turn interest into action-all through smarter systems, better processes, and sharper execution.

Your Work Environment

Work Setup: Hybrid (Ortigas / Makati)

• HMO coverage with free dependent upon regularization
• Competitive Salary Package
• Hybrid arrangement
• Prime office location in Ortigas and Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Proven SDR Leadership Experience - At least 5 years of experience in SDR management with a strong track record in pipeline acceleration and lead conversion.
• Results-Oriented and Strategic - Focused on measurable outcomes, sales velocity, and performance optimization.
• Process-Driven and Tech-Savvy - Skilled in building and automating inbound call systems, chat workflows, CRM processes, and lead qualification methods.
• Data-Driven Decision Maker - Experienced in using analytics to refine outreach strategies and boost conversion rates.
• Customer-Centric Communicator - Committed to delivering high-quality engagement in every interaction across calls and chats.
• Effective Leader and Coach - Capable of developing, mentoring, and scaling a high-performing SDR team.

• Inbound Call & Chat Management - Design and manage a scalable answering and chat system to ensure timely, high-quality engagement with prospects.
• MQL to SQL Conversion - Own the full process of nurturing Marketing Qualified Leads into Sales Qualified Leads and driving them toward discovery calls.
• Pipeline Management & Acceleration - Identify stalled SQLs in the funnel and implement re-engagement strategies to move them forward.
• Cold/Nurture Lead Re-Engagement - Collaborate with marketing to convert dormant leads into active opportunities through targeted campaigns and outbound efforts.
• Process & Workflow Optimization - Build and improve SDR workflows, follow-up cadences, call scripts, chat playbooks, and automation processes to drive efficiency.
• Technology & Automation - Implement and fine-tune CRM systems, automation platforms, and AI-driven tools to improve lead response and conversion rates.
• Performance Analytics & Optimization - Set data-driven KPIs, monitor trends, and continuously optimize SDR strategies based on performance insights.
• Training & Team Development - Lead, coach, and develop a high-performing SDR team with the skills, tools, and tactics needed to convert leads at scale.

Who You'll Be Working With

Join Emapta, a company recognized as one of the 'Best Places to Work for in Asia' by HR Asia, one of 'The Philippines' Best Employers for 2023,' and one of the Top 20 Dream Companies for Filipinos in 2024.

At Emapta, you're not just part of a team-you're part of a smarter way to work globally.

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