Customer Service Agent
Welsend Global Services Taguig Full-time
Responsibilities:
- Answer or receive customer requests via different service channels (chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
- Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues.
- Maintain records of customer interactions, process customer accounts, and file documents.
Qualifications:
- Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills.
- Proficient in computer operating systems and Office software.
- English proficiency is preferred.
- Strong multitasking, prioritization, and time management skills.
- Bachelor’s degree or higher.
Work Setup:
- Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
- Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
- Can start immediately
Sapien GlobalQuezon City, 15 km from Taguig
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now...
GT EcomPhilippines
and contributions
• Collaborate with a dynamic remote team
• Be a key player in our rapidly growing company
We’re on the lookout for Email Customer Service Agents to join our expanding team and drive our company’s growth!
The Challenge
We need additional hands...
**********San Jose del Monte, 33 km from Taguig
requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues...