AU Help Desk Technician | ZR_804_JOB - Manila

Job Overview:

If you’re passionate about technology, enjoy solving problems, and thrive in a collaborative environment, this is a fantastic opportunity to make a meaningful impact while developing your career.

Job Description:

As an AU Help Desk Technician, your primary responsibilities will include:

• Respond to and resolve incoming support requests via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and networking issues.
• Provide remote support to internal and external users using support tools and techniques.
• Install, configure, and maintain software, operating systems, and IT tools.
• Monitor IT systems and escalate issues as needed to ensure continuous performance.
• Maintain and update IT documentation and user guides.
• Assist with the onboarding of new users, including training on basic IT and cybersecurity practices.
• Coordinate with other IT teams to resolve complex or escalated issues.

Job Requirements:

Essential Skills & Experience:

• More than 5 years of relevant experience in a Help Desk Technician role.
• Experience working for an Australian Client/Business is a plus.
• Strong proficiency in Microsoft 365 administration and Active Directory management.
• Hands-on experience with Windows 10/11 desktop administration.
• Knowledge of Windows Server administration and networking fundamentals.
• Familiarity with Fortigate firewall configuration and endpoint security tools (e.g., SentinelOne).
• Experience using remote support tools to troubleshoot and resolve issues.
• Excellent customer service and communication skills, with the ability to explain technical solutions clearly.
• Strong problem-solving skills with the ability to work independently.
• Basic understanding of cybersecurity best practices and user training.

Preferred Qualifications:

• Prior experience managing or supporting MFC (multi-function center) systems.
• Certification in IT support or systems administration (e.g., CompTIA A+, Microsoft Certified, etc.).
• Experience with IT documentation and knowledge management platforms.

Company Benefits:

• Permanent Work-from-home setup
• Company-provided equipment
• Secondary WiFi Modem
• 21 Leave Credits - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits
• HMO on Day 1
• 13th Month Pay
• Grab Voucher every month
• Birthday Gift
• Loyalty Gift
• Christmas Gift
• Work-Life Balance
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.