Medical Virtual Assistant - Virtual Assistant
This a Full Remote job, the offer is available from: Philippines
This is a remote position.
Are you a proactive, detail-oriented virtual assistant who thrives in a fast-paced healthcare setting? A leading physical therapy practice in Illinois is seeking a full-time Medical Virtual Assistant to join our collaborative and patient-focused team.
About our client:
We’re more than just a clinic—we’re a mission-driven team dedicated to transforming lives through physical therapy. Our culture is grounded in collaboration, transparency, and a relentless pursuit of excellence. We value speed, integrity, and positive energy.
Our Core Values- Keep the Lifeblood Flowing – Financial health powers better patient care
- No Jerks Allowed – We believe in respect and zero drama
- Crush the Bare Minimum – Excellence is our baseline
- Move Fast, Fix Fast – Momentum is everything
Responsibilities
As our Medical Virtual Assistant, you'll be the digital heartbeat of our front desk and patient coordination operations:
Patient Communication & Scheduling- Make outbound calls to leads from Facebook and Google to schedule new patient appointments
- Answer incoming calls, address general inquiries, and assist with scheduling
- Schedule follow-up appointments after evaluations
- Manage cancellations, rescheduling, and the waitlist
- Confirm appointments and manage the appointment calendar
- Greet and guide patients via Zoom check-ins
- Update trackers and admin sheets
- Maintain patient records and respond to email inquiries
- Coordinate therapist schedules
- Send appointment reminders and treatment plans
- Assist with referral management
- Explain insurance benefits and assist with related questions
- Follow up with patients post-treatment
- Handle FAQs and send personalized communication
- Coordinate and support telehealth appointments
Tools You’ll Use
We work with modern tools that streamline care and communication:
- Stride EMR
- RingCentral
- GoHighLevel
- Google Workspace (Docs, Sheets, Calendar, etc.)
- Experience in a medical or healthcare-related virtual assistant role
- Strong communication skills—friendly, clear, and professional
- Confident with phone and video communication
- Proficient in managing schedules and digital records
- Reliable, self-motivated, and aligned with our values
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.
Salary:
$6.00-7.50
This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.