Customer Program Manager IV
INTEGRATED FLOW SYSTEM LLC
We are a fast growing Company that meets the need of the future generation. Our business expertise lies in the manufacture of equipment that supports the production of LCD/LED and solar energy generation. Our operations headquarters is based in Texas, USA, with a strong Engineering and Marketing Team based in California, USA.
Is currently looking for: Customer Program Manager IV
Summary
The Customer Program Manager is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders.In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.
Essential Duties and Responsibilities:
Level 4: Senior Management Position. All Level 3 +5-years of experience, (CFT Leader) plus:
- May be a people manager and have direct reports
- Role model for people management skills, particularly influencing management and conflict resolution
- Manages Department budgets as required
- Develops long-term, multi-level relationships with customer accounts
- Responsible for site level execution of strategic initiatives and CIP activities
Knowledge, Skills and Abilities:
- Must be organized and data/fact driven. Present business cases using data.
- Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
- Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
- Attention to detail and exceptional organization and follow up skills.
- Good communication skills and ability to interact with internal and external customers.
- Strong influence-management, negotiation, leadership and assertiveness skills.
- Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.
Educational/Certification Requirement:
- Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1
- Bachelor’s Degree or equivalent in technical, business, or financial discipline for Level 2-3
- MBA or Bachelor’s Degree with PMP/PGMP certification for Level 4
- Successful completion of a negotiation certification course desire
Experience Requirement:
- 5+ years’ experience in a semiconductor or similar industry Level 3-4.
Management Experience (for people manager job only):
- Senior positions must have at least 5 years’ experience in positions of increasing responsibility
- People management skills & experience desired for CPM 3 and 4 levels