Onsite Email & Ticketing Support Agent (Inependent)

We’re looking for a proactive, detail-oriented, and reliable Email & Ticketing Support Agent to join our growing team onsite. This role involves managing incoming customer inquiries via email and support ticketing systems, resolving issues efficiently, and ensuring a smooth customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email and ticketing platforms
• Investigate and resolve product/service-related issues
• Log and update customer interactions accurately
• Collaborate with team leads and technical support when needed
• Maintain a positive, solution-focused attitude at all times

What We’re Looking For:

• Excellent written English and communication skills
• Strong common sense and good judgment in handling a variety of situations
• Fast and accurate typing skills (at least 45 WPM preferred)
• Proficient computer skills – must be comfortable navigating multiple systems, using web-based platforms, and basic troubleshooting
• Ability to work independently and think critically
• Organized and detail-oriented with strong time management skills
• Willing to work onsite at our office location

Preferred Qualifications:

• Previous experience in customer service, technical support, or help desk roles
• Familiarity with email platforms, CRMs, or ticketing tools (e.g., Zendesk, Freshdesk, Help Scout)
• Basic understanding of internet and browser functionality