Sr. Gainsight Administrator (Work From Home)

How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

http://forms.gle/UwbRCBTnF6WVuuRP8

Rate: 8-9/hr, and earn up to 90,000 PHP +/month

Schedule: Monday - Friday: 8:00 am - 4:30 pm CDT with 30-min unpaid lunch and two paid 15-min breaks.

Job Description:

The Senior Gainsight Administrator will lead the implementation, automation, and optimization of Gainsight CS (Customer Success) and PX (Product Experience) within a SaaS software company. This role is crucial in leveraging AI, automation, and predictive analytics to enhance customer engagement, retention, and operational efficiency.

The ideal candidate will have a strong background in Gainsight administration, customer success automation, and experience integrating AI-driven insights into customer lifecycle management.

Required Skills & Experience

• 4+ years of experience in Gainsight CS & PX administration, including automation and AI-driven workflows.
• Strong expertise in Gainsight Rules Engine, Journey Orchestrator, Playbooks, Success Plans, and AI-powered Health Scores.
• Experience integrating Gainsight with Salesforce (or other CRMs), Zendesk, BItools (Tableau, Power BI), and data warehouses.
• Hands-on experience with SQL, API integrations, and AI-driven data models.
• Familiarity with AI-powered customer analytics, predictive modeling, and sentiment analysis.
• Experience implementing chatbots, NLP-driven insights, and automated email campaigns within Gainsight.

• Deep understanding of SaaS customer success models, lifecycle automation, and retention analytics.
• Ability to interpret AI-driven insights and translate them into strategic engagement actions.
• Strong experience in predictive analytics, renewal forecasting, and customer segmentation.
• Ability to automate and optimize customer interactions at scale using AI and automation tools.

• Excellent communication and training skills to educate teams on Gainsight AI features.
• Strong problem-solving skills with the ability to create AI-driven workflows for proactive engagement.
• Proven ability to work cross-functionally with Product, Data, Sales, and Marketing teams.
• Strategic thinker with a passion for leveraging AI in customer success operations.

Key Responsibilities

• Lead the end-to-end implementation of Gainsight CS, ensuring seamless integration with CRM (Salesforce, HubSpot), Support Platforms (Zendesk, ServiceNow), and Data Analytics tools.
• Automate customer success workflows using Gainsight Rules Engine, AI-powered health scoring, and Journey Orchestrator.
• Implement AI-driven playbooks to trigger personalized customer engagement, churn prevention, and expansion campaigns.
• Set up predictive health scoring models, combining historical data, AI trend analysis, and real-time insights.
• Integrate Gainsight product adoption tracking, using AI-based user behavior analysis to suggest feature recommendations.
• Develop AI-enhanced predictive analytics models to identify customer churn risk, upsell potential, and engagement patterns.
• Configure automated NPS/CSAT survey triggers based on customer behavior and sentiment analysis.
• Leverage AI-based chatbots and email automation within Gainsight to provide proactive customer engagement at scale.
• Build automated risk alerts and escalation workflows, enabling early intervention for at-risk accounts.
• Utilize machine learning models to refine customer segmentation and improve journey orchestration.
• Reduce manual touchpoints by implementing self-service success plans and automated QBR scheduling.
• Create intelligent renewal forecasting models, integrating AI to predict renewal likelihood and expansion opportunities.
• Optimize customer lifecycle automation, ensuring a seamless experience from onboarding to renewal.
• Establish a data governance framework for clean, reliable Gainsight data inputs.
• Act as the primary Gainsight expert, training Customer Success Managers (CSMs), Account Managers, and Product Teams.
• Work with Product and Data Science teams to integrate AI-driven customer insights into decision-making processes.
• Support Sales and Marketing teams in leveraging Gainsight data for targeted expansion and retention campaigns.
• Stay updated on AI trends in customer success and drive innovative automation strategies.