Associate Software Engineer (For Onsite Applicants Only)

Job Description

• Program, design and maintain software applications
• Support analysis, implementation of technology solutions based on client requirements
• Identify and solve system issues

• Develop new features or products for a particular area of our platform, working alongside the Development Team
• Maintain and enhance current features and functionalities, and monitor and control the system
• Configure business processes based on defined business requirements

• Turn information into action through Analytics-based solutions
• Develop quantitative and qualitative business insights using analytical tools and techniques
• Integrate systems and data quickly and effectively

• Construct and execute test scripts
• Document and report system errors and gaps identified during testing phase
• Drive recommendations that contribute to the improvement of the program

• Support end-users through calls
• Provide end-to-end support for incidents and client requests from problem diagnosis up to resolution
• Document and report gaps or issues identified during the operation
• Drive recommendations that contribute to the improvement of the program
• Build relationships to create, reinforce, motivate and guide customers and partners

• Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, network, and Cloud
• Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
• Support incident identification, prioritization, and resolution activities
• Participate in automation and other continuous improvement initiatives