Junior Developer and Quality Specialist. 22-33k Salary. Makati. Dayshift

1. POSITION TITLE

1. EMPLOYMENT CLASSIFICATION

1. REPORTING RELATIONSHIP

1. WORK SCHEDULE AND ARRANGEMENT

• Working Hours: Monday to Friday, 8:00 AM to 5:00 PM
• Work Arrangement: Full onsite work
• Compliance: Strict adherence to attendance, timekeeping, workplace conduct, governance, and office policies is required.

1. ROLE PURPOSE

The role exists to ensure zero-defect deployments, high external client retention, and the continuous improvement of the product through structured feedback loops.

1. ROLE SCOPE, AUTHORITY, AND LIMITATIONS

The Product Delivery & Quality Specialist operates within defined technical and quality frameworks.

• External Support: Manages the end-to-end resolution of technical inquiries and incidents from existing external clients. Onboarding, Offboarding, User management, Orientation, Troubleshooting, Uploading information, System setup for new users and clients etc.
• Veto Authority: Holds formal authority to halt or "veto" any software update if it fails to meet stability, security, or documentation benchmarks.
• Release Management: Authorized to execute deployments to live environments and trigger immediate rollbacks in the event of system instability.
• Escalation: Must escalate verified high-priority bugs to the Developer and report critical release risks or client dissatisfaction to the IT Manager immediately.

• Authorized to make independent decisions regarding QA testing protocols, deployment timing within approved windows, and Tier 1/2 support resolutions.
• Decisions regarding material changes to the product roadmap, major architectural shifts, or overrides of a "Veto" must be approved by the IT Manager.

ACCOUNTABILITY AND KEY RESPONSIBILITIES

The Quality Assurance is accountable for the stability and client-facing quality of the software environment:

• Quality Assurance (QA): Performs full-cycle functional, regression, and security testing for all software modules.
• Release Gatekeeping: Conducts "Go/No-Go" briefings and manages the technical deployment of updates to production.
• Code Review Collaboration: Assisting the Internal Developer with peer code reviews and Version Control (Git) audits.
• Systems Integrity: Ensuring the staging environment is a 1:1 replica of production for accurate testing.
• Documentation: Maintaining accurate user manuals, API guides, and release logs.

• Technical Responsiveness: Acts as the primary point of contact for external technical inquiries, providing Tier 1 and Tier 2 support.
• SLA Management: Delivers against external service expectations, ensuring high resolution rates for active users.
• Onboarding: Facilitates technical setup and feature training for existing clients.
• Feedback Loop: Aggregates client pain points into actionable "Scope Feedback" for management.

• Developer Shielding: Resolves configuration issues independently to protect the Developer’s "deep work" time.
• Knowledge Transfer: Translating complex technical release notes into understandable guidance for clients and management.
• Conduct: Reinforcing a professional workplace through patient and expert-level client assistance.

• Skill Growth: Actively strengthening QA automation, release engineering, and product management skills.
• Industry Trends: Regularly sharing updates on software testing standards and cybersecurity threats.

1. KEY PERFORMANCE INDICATORS (KPIs)

• Defect Leakage Rate: Minimum 95% of bugs must be caught in QA prior to release.
• Developer Shielding Rate: Minimum 85% of external inquiries resolved without developer intervention.
• System Uptime (Release): Maintain 99% stability following any major deployment or patch.
• Documentation Accuracy: 100% of releases must have matching updated manuals.

1. PERFORMANCE MEASUREMENT AND EVALUATION

Performance is evaluated using HRTX's Four Ways of Working:

Category Weight Focus Area

Operational Excellence (OX) 50% Release stability, QA accuracy, and Veto justification.

Client Experience (CX) 20% External user satisfaction and Tier 1/2 response time.

People Experience (PX) 20% Effective "Shielding" of the developer and collaboration.

1. EXPERIENCE AND QUALIFICATIONS

• Experience: Minimum of one (1) year of experience in Software QA, Technical Support, or Release Management.
• Project Experience: Demonstrated experience in the Software Development Life Cycle (SDLC) and deployment operations.
• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Technical Skills: Proficiency in manual/automated testing, Git, SQL, and technical writing.

1. DOCUMENT CONTROL

• Document Title: Job Description - Product Delivery & Quality Specialist
• Effective Date: March 30, 2026
• Version: 1.0