Customer Support Representative Entry Level
About the role
We're looking for an enthusiastic and customer-focused Customer Support Representative Entry Level to join our dedicated team at Highpoint Services Network Philippines Inc. Based in our office in Mandaluyong City Metro Manila, this is a full-time role where you'll be responsible for providing exceptional customer service and support to our valued clients.
What you'll be doing- Answering and responding to customer inquiries and concerns via phone, email, and other communication channels
- Troubleshooting and resolving customer issues in a timely and efficient manner
- Providing product and service information to customers and assisting with order processing
- Maintaining accurate records and documentation of customer interactions
- Collaborating with cross-functional teams to ensure customer needs are met
- Contributing to the continuous improvement of our customer service processes and procedures
- Strong communication and interpersonal skills with the ability to provide excellent customer service
- Proficient in English, both written and verbal
- Comfortable using computer systems and various software applications
- Attention to detail and the ability to multi-task in a fast-paced environment
- A team player with a positive attitude and a willingness to learn
- Previous experience in a customer service or call centre role is preferred, but not essential
What we offer
At Highpoint Services Network Philippines Inc., we value our employees and are committed to providing a supportive and inclusive work environment. We offer a competitive salary, opportunities for career development, and a range of benefits to support your well-being, including:
- Comprehensive health insurance coverage
- Generous vacation and leave entitlements
- Opportunities for training and skill development
- Social activities and team-building events
- A comfortable and modern office space with convenient access to public transportation
If you're ready to join a dynamic and supportive team, we encourage you to apply for this exciting Customer Support Representative Entry Level opportunity at Highpoint Services Network Philippines Inc. today.