Collections Representative

We are seeking a highly motivated and detail-oriented Collections Representative to join our team. This role is responsible for contacting customers with overdue accounts, resolving outstanding balances, and maintaining positive client relationships while ensuring timely payments.

Responsibilities:

• Contact clients via phone, email, or messaging platforms to follow up on overdue accounts.
• Negotiate payment plans in accordance with company policies and customer capabilities.
• Maintain accurate records of collection efforts and customer interactions in the system.
• Identify reasons for non-payment and resolve billing disputes professionally.
• Escalate accounts requiring legal or advanced intervention.
• Meet or exceed collection targets while adhering to compliance and quality standards.
• Provide regular reports on collection status and recovery efforts.

Qualifications:

• Previous experience in collections, customer service, or related field preferred.
• Strong communication and negotiation skills.
• Ability to remain professional, composed, and empathetic under pressure.
• Excellent attention to detail and organizational skills.
• Proficient in using CRM systems, spreadsheets, and other collection tools.
• Ability to work independently and as part of a team.
• High level of integrity and commitment to data confidentiality.

Why Join AspiraGlobal?

Together, we solve problems, drive progress, and create meaningful change.

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