Customer Service Representative
Booth & Partners Makati Full-time
About Us:
Hackees Lacrosse is a fast-growing U.S. sporting goods brand built for lacrosse players. We’re passionate about designing gear that helps athletes put the fun back into sports—and delivering the kind of customer experience that earns lifelong loyalty.About the Role We’re looking for a Customer Service Representative who is a fast learner, has great people skills, is good at solving problems, and making things right for the customer when they don’t go as expected. You’ll be the front line of communication with our customers, making sure their experience with Hackees Lacrosse is smooth, positive, and aligned with our company’s mission.
You’ll handle everything from correcting shipping issues to product questions, as well as processing warranty claims and returns—all of which will be done with empathy, clear communication, and very fast email response times.
Key Responsibilities:
- Respond to all incoming customer support emails in a timely, helpful, and friendly manner
- Process refunds, replacements, and warranty claims via our Shopify platform
- Reach out to customers who leave less than a 4-star review to try to make them happy, and then issue an opportunity to amend their review Resolve order issues, such as incorrect items, missing packages, or shipping delays
- Communicate with customers regarding delivery timelines, tracking numbers, and carrier-related issues
- Liaise with UPS, FedEx, and other carriers to track or resolve shipment problems
- Provide clear, knowledgeable answers to customer questions about our products, orders, and policies
- Identify and pass along inquiries about bulk/team orders to our founders
- Serve as the primary point of contact with our warehouse staff for order-related troubleshooting and coordination
- Maintain a calm and professional tone with all customers—even when things get hectic
- Help improve internal processes based on customer feedback and recurring issues
- Provide weekly reporting to the Hackees team about customer service tickets
- 2+ years in a customer support or customer success role
- Empathy and patience when dealing with upset or confused customers
- Strong English speaking and written communication skills—clear, friendly, and confident
- Experience using Shopify, Gmail, and ideally shipping carrier platforms (UPS/FedEx)
- Highly organized and detail-oriented
- Comfortable working independently and managing your own inbox/workload
- Bonus: Experience in e-commerce, sporting goods, or a startup environment
- Bonus: Passion for sports
- Great Place to Work-Certified Company
- Premium HMO
- Holistic employee experience
- Work-from-home and hybrid work setup
- Rewards and incentives
- Monthly engagement activities
- Career advancement opportunities
- Paid referral program
Makati
TDIC is hiring a Full time Customer Service Representative role in Makati City, NCR. Apply now to be part of our team.
Job summary:
• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱24,000...
R1 RCM PhilippinesTaguig, 5 km from Makati
Job Description
If interested, you may now apply using this Workday link below:
https://r1rcm.wd1.myworkdayjobs.com/R1RCM/job/Taguig-City-Metro-Manila/Healthcare-Customer-Service-Representative--Taguig--01_R240000004188
About us
R1 is a leading...
Wing AssistantPhilippines
looking for a Customer Service Representative to start immediately!
Duties and Responsibilities include but are not limited to:
1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable...