Customer Success Manager (Tech, SaaS), Hybrid
Commpeak Limited Pasig Full-time
Responsibilities
- Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
- Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell
- Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
- Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
- Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues
- Generate new business using existing and potential customer networks in order to identify new
- 2+ years customer success or account management experience - Must
- Experience working for an international SaaS/Web/Tech company -Must
- Basic technical skills with VoIP Service, SIP trunks, Dialing platform -Big advantage
- Excellent verbal and written communications skills.
- Fluent spoken and written English, other languages is a plus!
- Driven, self-motivated, enthusiastic, and with a bias for action.
- Strong analytical skills, with the ability to translate data into insights
- Great career growth opportunity to develop within the Company
- Learning culture- We invest greatly in learning and developing professional and personal skills
- Working in a truly international team on truly international and multi-regional projects
- Private health insurance
- Hybrid work set-up
- Internet allowance during Work From Home
ConnextPasig
are currently looking for a Customer Success Manager who will be working with Connext's Client in the United States of America.
What's in it for you?
• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company...
StarfishPhilippines
This a Full Remote job, the offer is available from: Philippines
We are seeking a solutiondriven individual who has a passion for customer happiness, technology, and startups. The Customer Success Manager acts as a trusted consultant to our...
EquinixManila, 11 km from Pasig
Able to use prior information to inquire more deeply about the customer
Adoption and Customer Success Management
• Develop, maintain and track progress of a Customer Success Plan within a moderate scope
• Drive product and process adoption...