Tech Support for Wave 1 | Makati | Night Shift | Weekends Off | *24K package
Not only does our support team tackle every call and message with a personalized approach, but they also receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner. In this role, you will get to help our customers continually love our Services by being their superhero in answering the basics of how the product works.
We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.
What You Will Own
Communicate with customers via inbound phone calls
Provide follow-up to customers via outbound calls and emails
Resolve issues with basic troubleshooting
Save the day for our customers by driving an amazing customer experience that makes our customers smile
What You Will Need to Accomplish the Job
Minimum of 1 year of Customer/Technical Support experience atleast 6 Months of BPO Experience
Background and interest in technology: Must have solid computer skills and the ability to adapt and learn technology quickly
Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
Ability to work in a fast-paced, busy Customer / Tech Support team.
What Will Make Us Love You:
- Previous phone support experience
- Knowledge of network infrastructure and connectivity is an advantage
- A genuine passion for helping customers, with a positive and solution-oriented approach