Customer Support Representative - Relocation Package Offer

Join our dynamic team as a full-time Customer Support Representative. This exciting opportunity offers a relocation package to Cagayan de Oro, Misamis Oriental, where you will play a vital role in providing exceptional customer service and support.

• Respond to customer inquiries and concerns through various communication channels, including phone, email, and chat
• Provide accurate and timely information to customers, troubleshoot issues, and offer solutions
• Maintain detailed records of customer interactions and follow up on unresolved cases
• Contribute to the continuous improvement of customer service processes and procedures
• Collaborate with cross-functional teams to ensure a seamless customer experience

• 1-2 years of experience in a customer service or call centre environment
• Strong communication and interpersonal skills, with the ability to listen actively and respond effectively
• Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications
• Adaptability and the ability to work in a fast-paced, dynamic environment
• A genuine passion for delivering exceptional customer service

Apply now and take the first step towards an exciting career with TORCH!