Salesforce Administrator (AU Mortgage, Hybrid)

Schedule: Monday - Friday (6:00AM - 3:00PM PHT)

What are we looking for?

Skills Required:

• Salesforce Administration Fundamentals: Proven experience in administering a Salesforce org, including user setup, security settings (profiles, permission sets, roles), and data management.
• User Provisioning: Expertise in creating, deactivating, and managing user accounts, including password resets and troubleshooting login issues.
• Data Management: Proficiency in data import and export using tools like Data Loader and familiarity with data cleansing and deduplication best practices.
• Declarative Development: Strong command of Salesforce's "clicks not code" tools. You must be skilled in creating and managing custom fields, objects, validation rules, and implementing business logic using Flow.
• Integration Experience: Experience working with Salesforce integrations with other systems and managing user access for third-party applications and add-ons.
• Problem-Solving: Strong analytical and troubleshooting skills to effectively diagnose and resolve user issues and platform-related problems, including triage and investigation of support tickets to resolution or product review.
• Communication: Excellent verbal and written communication skills to provide clear instructions, support users, and collaborate with technical and non-technical stakeholders. Engagement with teams across the business to align priorities and

timeframes for core tasks.

Nice to Have:

• Salesforce Certifications: Salesforce Administrator certification (ADM-201) or proven experience in a similar role.
• Change Management: Experience in the deployment of new features and changes using scratch orgs and Salesforce CLI.
• Aspiration to Enhance Development Skills: While not expected to be a master, a strong conceptual understanding of Apex is highly valued.
• You should be able to read and understand existing code and assist developers with basic debugging tasks.

• Administer and maintain the Salesforce org, including user setup, security configurations (profiles, roles, permission sets), and data access controls.
• Manage user provisioning: create, deactivate, and troubleshoot user accounts, including password resets and login issues.
• Perform data import/export using tools like Data Loader; ensure data accuracy through cleansing and deduplication.
• Utilize declarative development tools to build and manage custom fields, objects, validation rules, and automate business processes using Flow.
• Support and manage integrations between Salesforce and third-party systems, including access control for external applications.
• Diagnose and resolve platform-related issues; triage support tickets and collaborate with product teams for resolution.
• Communicate effectively with technical and non-technical stakeholders; provide clear instructions and align priorities across teams.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Arrangement
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.