Invoice Officer | Day Shift | Onsite | Weekends Off | Day 1 HMO - Quezon City
Keep the Wheels Turning with Sharp Financial Expertise
Shift gears into a finance role that values precision and personal time. In the high-speed world of automotive services, this opportunity offers more than numbers. Join a team that keeps operations smooth without running you ragged.
Job Description
As an Invoice Officer, you'll manage invoicing and payment processes while supporting account reconciliations and financial compliance. You’ll play a pivotal role in ensuring timely transactions and accurate records, all while working collaboratively with cross-functional teams and external stakeholders.
Job Overview
Employment type: Full-Time
Shift: Monday to Friday, 05:00 AM - 02:00 PM, 07:00 AM - 04:00 PM
Work setup: Onsite, Makati and Ortigas
Exciting Perks Await- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Prime office location in Makati and Ortigas (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Diploma or degree in Bookkeeping, Accounting, Business, Finance, or a related field
- Minimum 3 years of experience in a similar role or equivalent experience in a related industry
- Strong work ethic and ability to adapt to new challenges in a collaborative team environment
- Strong analytical and interpersonal skills
- Proficiency in SAP and other business systems
- Excellent written and verbal communication skills
- Advanced proficiency in Microsoft Word and Excel
- Strong customer service and time management skills
- Experience in invoicing, finance administration, or accounts receivable
- Strong knowledge of invoice processing and reconciliation
- Ability to troubleshoot and resolve portal-related issues
- High attention to detail with strong organizational and multitasking skills
- Proficiency in financial software and invoice management systems
Your Daily Tasks
Main Duties and Responsibilities
Customer Support:
- Handle inbound calls from customers regarding invoice and payment queries
- Provide assistance with access and navigation of the invoice portal
- Address customer inquiries related to invoice generation, delivery, and retrieval
- Assist customers with locating zero-balance tax invoices in the portal
Payment Follow-Ups:
- Conduct outbound calls to customers with outstanding payments
- Confirm received payments and update customer accounts
- Collaborate with the finance team to resolve payment discrepancies
Issue Resolution:
- Troubleshoot and resolve invoice portal access and functionality issues
- Escalate complex issues to the Service Desk Team or appropriate department
- Respond to customer queries in a timely and accurate manner
Collaboration:
- Coordinate with the finance team to ensure accurate and timely invoice and payment processing
- Communicate with departments such as sales and operations to resolve customer issues
- Provide feedback to the finance team on common customer issues and recommend improvements
Documentation:
- Maintain accurate records of customer interactions and issue resolutions
- Update customer account details and ensure information remains current
- Report recurring issues to the Team Lead for escalation
Key Relationships
Business Internal:
- Back-End Invoice Team
- Administration Manager
- Administration Supervisor
- Administration Team
Business External:
- Customers
- Clients
About the Client
Our client leads digital transformation in the automotive industry across Australia and New Zealand. Backed by a century of innovation and powered by 500 dedicated professionals, they deliver end-to-end vehicle lifecycle solutions—from remarketing to retail.As part of the world’s largest automotive services organization, our client empowers customers to compete in a digital world through cutting-edge tools, intelligent data, and a culture rooted in inclusion and excellence.
Who Are We
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.Apply now and be part of the #EmaptaEra!