Qa team leader | bgc taguig
iOPEX Technologies Taguig Full-time
About the role
We are seeking a dedicated and experienced QA Team Leader to join our dynamic team at iOPEX Technologies Philippines Inc. in our Taguig City office. As the QA Team Leader, you will play a pivotal role in ensuring the quality and efficiency of our customer service operations.This is a full-time position, with opportunities for career growth and development within our company.
What you'll be doing- Oversee and manage a team of Quality Assurance (QA) specialists, providing guidance, support, and performance feedback to drive continuous improvement
- Develop and implement quality assurance processes, procedures, and best practices to maintain high standards of customer service
- Conduct regular audits and inspections to identify areas for improvement and implement corrective actions
- Collaborate with the management team to analyse data, identify trends, and recommend strategies to enhance customer satisfaction
- Provide training and coaching to QA team members to enhance their skills and knowledge
- Serve as a liaison between the QA team and other departments, fostering effective communication and cross-functional collaboration
- Ensure compliance with relevant regulations, internal policies, and industry best practices
- Minimum of 3 years of experience in a quality assurance or team leader role, preferably in a call centre or customer service environment
- Strong leadership and people management skills, with the ability to motivate and develop a high-performing team
- Excellent communication and interpersonal skills, with the ability to effectively interact with team members, management, and customers
- Proficient in data analysis and reporting, with the ability to identify and implement process improvements
- Thorough understanding of quality assurance principles, methodologies, and best practices
- Familiarity with relevant regulations and industry standards in the call centre and customer service sector
- Proven problem-solving and decision-making skills
What we offer
At iOPEX Technologies Philippines Inc., we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits and perks we offer include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance and wellness programs
- Opportunities for career growth and professional development
- Flexible work arrangements and work-life balance initiatives
- Team-building activities and employee engagement programs
About us
iOPEX Technologies Philippines Inc. is a leading provider of customer service and business process outsourcing solutions. We pride ourselves on delivering exceptional service and driving innovation to help our clients achieve their business objectives.Our company culture is built on values of integrity, collaboration, and continuous improvement, and we are committed to creating a diverse and inclusive workplace.
If you are passionate about quality assurance, have a proven track record of leadership, and are ready to join a dynamic and growing organisation, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards your next chapter with iOPEX Technologies Philippines Inc.
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