Content Curation and Moderation Team Lead | Hybrid | Day Shift | Day 1 HMO

Lead Content Governance for a Market-Leading Property Platform

The Content Curation and Moderation Team Lead drives trusted digital property experiences for a leading Australian real estate platform. This role strengthens content integrity, customer confidence, and business impact while building a long-term global career with Emapta, where top talent gains premium support, growth, and international exposure.

Snapshot

Work Setup: Hybrid, Ortigas

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas with easy access to MRT stations, restaurants, and banks
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 3 years of relevant work experience as a Team Lead
• Experience in high-volume, B2C-facing environments that are fast-paced and constantly evolving
• Previous experience in content moderation is highly advantageous
• Strong customer-centric mindset and proven resilience in managing sensitive or challenging cases
• Ability to set professional boundaries and determine when to disengage from non-productive interactions
• Demonstrated ownership of outcomes and continuous improvement mindset
• Strong analytical and decision-making skills to resolve varied issues quickly and accurately
• Collaborative team player who thrives in a digital environment and embraces learning new systems and tools
• High level of organization with exceptional attention to detail
• Tech-savvy approach with experience navigating multiple systems
• Previous moderation experience, with video content experience as a bonus
• Experience with Zendesk and Slack is an advantage

• Use genuine passion for customer service and strong problem-solving ability to support quality outcomes
• Balance demand effectively while managing multiple priorities
• Work as part of a high-performing team that drives performance excellence
• Stretch outside your comfort zone to develop and grow
• Drive advocacy and retention through exceptional service interactions
• Communicate with colleagues across all levels of the organization to influence strong outcomes
• Help move the business forward by supporting aligned decisions and solutions
• Proactively identify opportunities to improve employee experience, customer experience, consumer experience, and operational excellence
• Work as one team to remove roadblocks to user and business needs
• Provide thoughtful and insightful feedback to improve products and services
• Navigate digital systems and tools, including Zendesk, Slack, royalty-free catalogues, and internal platforms

About the Client

Known for innovation, strong workplace culture, sustainability recognition, and award-winning people programs, they continue to shape how millions explore, research, and make confident property decisions.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!