CMA & Pricing Manager

CMA & Pricing Manager (Global Shared Services)

Taguig | On-site | Monday to Friday

Job Description

We are seeking a highly experienced and driven Senior Manager – Pricing & Customer Marketing Agreement (CMA) to lead end-to-end pricing and customer agreement processes supporting an international business unit.

Based in a Shared Service Center, this role is responsible for delivering service excellence, enhancing operational efficiency, and driving continuous improvement across pricing and CMA functions while building strong relationships with key stakeholders.

Key Responsibilities

• Build, lead, and inspire a high-performing team by fostering accountability and ownership
• Coach, mentor, and develop team members to achieve strong performance outcomes
• Oversee recruitment, performance management, and capability development while empowering team leaders

• Take ownership of end-to-end pricing and customer agreement processes
• Strengthen governance, accuracy, and efficiency across CMA and pricing activities
• Identify recurring challenges and implement best practices to improve service delivery

• Drive process improvements and optimization initiatives across systems and workflows
• Collaborate with Finance, Continuous Improvement, and Business Process teams
• Leverage technology to enhance user experience and operational effectiveness

• Build strong relationships with internal stakeholders including Finance, Commercial, and Customer Service teams
• Partner with Shared Service Center functions such as Operational Excellence and Internal Controls
• Act as a key contact for internal and external audits related to pricing and customer agreements

• Ensure compliance with internal controls and regulatory requirements (e.g., SOX)
• Maintain clear communication across stakeholders, providing insights and promoting best practices

• Internal: Shared Service Center teams, Finance, Commercial, Customer Service, Continuous Improvement, Internal Controls
• External: Customers, External Audit Teams

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field
• 5–7+ years of experience in Finance/Accounting within a multinational environment
• Minimum 4 years of experience in leading and developing teams
• Proven experience in process improvement and transformation initiatives
• Advanced proficiency in Microsoft Office tools
• ERP experience required (SAP preferred)
• Lean Six Sigma certification is a plus
• Fluent in English (written and verbal)

• Analytical Thinking
• Relationship Management
• Collaborative Influencing
• Finance Operations & Accounting
• Process Excellence
• Systems Literacy

• Change management and transformation leadership
• Talent management and cross-functional leadership
• Knowledge of regulatory compliance frameworks (e.g., SOX)

• Strong communication and stakeholder management skills
• Excellent problem-solving and analytical abilities
• High attention to detail and strong organizational skills
• Ability to manage priorities and meet deadlines
• Proactive, accountable, and results-oriented
• Customer-focused mindset
• Collaborative team player with strong networking skills