Client Service Specialist III - Commercial Card
Working at JPMorgan Chase & Co. means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next−for you and for us.
As a Client Service Specialist III within the Commercial Card team, you will be responsible for developing relationships with multiple clients and managing their servicing needs. Your responsibilities will include resolving both routine and complex inquiries in a fast-paced call center environment, educating clients about the products they use for their expense reporting needs, and suggesting best practices based on their needs.You will also assist clients with reports, introduce them to new products, and provide coaching over the phone. This role provides an opportunity to work independently, develop professional relationships, and contribute to our team's success.
Job Responsibilities:
- Will be responsible for development of relationships with multiple clients while handling their servicing needs.
- Resolve routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs.
- Serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs.
- Work independently and provide solutions to the client.
Required qualifications, skills and capabilities:
- Excellent communication skills - both verbal and written
- Must have ability to work professionally with different levels of management within the organization
- Thrives under stress related deadlines
- Strong analytic ability when researching client inquiries a must
- Must possess strong problem resolution skills
- Ability to develop positive, professional relationships which enhance the ability to achieve results
- Flexibility in ability to alter schedule and work overtime as needed
- Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience
- Consistent and top quartile Customer Satisfaction and Quality scores
Preferred qualifications, skills and capabilities:
- BA/BS college degree is preferred
- Advanced knowledge of Excel, Word, and Outlook a plus
- Project management also a plus
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.