Front Desk Associate - Cebu IT Park

Make your next big career move by applying as KMC Solutions’ next CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the CustomerExperience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Providing support on the reception/front desk through:
• Answering and dispersing calls and inquiries
• Welcoming and/or receiving applicants, visitors and clients of the Company
• Responding and/or addressing tenant concerns and walk-in inquiries
• Handling daily incoming and outgoing mails
• Receiving, distributing and filing incoming letters, billings, invoices, documents and/or other communications
• Managing the front office on a daily basis
• Assisting on client request like photocopying, printing, scanning documents
• Gatepass / work permit processing
• Preparing and accomplishing errand form
• Monitoring the cleanliness in concessionaire area
• Any ad hoc duties as required
• Point person / Representative in the workplace
• Conference room reservations
• Reporting and coordinating any workplace issues and ensures job completion
• Providing administrative support to members
• Providing unmatched customer experience
• Building strong relationship with members
• Enforcing company policies, procedures, safety, health regulations and standards
• Attending ticket request within SLA
• Assisting office walk tour with prospective client and marketing events
• Offering and serving refreshment to Client
• Assisting and doing simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinating with vendor for any Client request below 20K
• Distributing monthly treats
• Following operational processes and procedures
• Enforcing house rules and security policy
• Maintaining Office Show-readiness, cleanliness and maintenance
• Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
• Coordinating with Customer Success Lead for any facilities/Building issues

To apply, you must be an expert on the following requirements:

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
• With at least 1-2 years work experience as Front Office Staff or Admin Assistant
• Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint, office 365)
• Hospitality or Customer service background is a plus
• Capable of dealing with local staff and foreign clients

It will also be favorable if you are knowledgeable in:

• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• Has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high level clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites