Urgent Hiring! Functional Consultant

Our Mission: Move the world forward with the power of technology.

We are a global IT company with operations based in Japan, the Philippines, and Australia. We support clients worldwide through two core pillars: developing services with cutting-edge technology and supplying top-tier IT talent.

FUNCTIONAL CONSULTANT (SALES & SERVICE FULL-TIME EMPLOYEE)

• Business Collaboration: Engage with stakeholders to gather, understand, and prioritize Salesforce implementation requirements.
• Facilitation & Prototyping: Conduct workshops to determine business needs, convert them into Salesforce solutions, and then prototype them for feedback.
• Configuration & Enhancement: Optimally configure Salesforce modules using declarative tools like Process Builder, Flows, and Schema Builder.
• Declarative Solutions: Prioritize declarative (non-programmatic) enhancements where they are efficient alternatives to custom code.
• Bridge Between Teams: Serve as a liaison between business and technical units to ensure a synchronized understanding of requirements.
• Insights & Reporting: Design, build, and maintain Salesforce reports and dashboards to provide actionable business insights.
• Platform Health & Updates: Contribute to platform stability by considering security and data privacy, and stay updated on Salesforce releases to recommend optimizations.
• Operational Excellence: Monitor, address, and resolve Salesforce production issues.
• Sales & Service Maintenance: Oversee Salesforce CRM functions to ensure accurate order conversions and billing operations.
• Continuous Improvement: Foster a culture of continuous improvement by seeking feedback and staying updated on Salesforce trends.
• Testing: Test all enhancements and bug fixes before deploying them to production.

• Platform Certification: Must hold a Salesforce Administrator Certification and a Salesforce Certified Consultant certification.
• Demonstrated experience working as a functional consultant on the Salesforce platform.
• Hands-on experience with Salesforce DX and scratch orgs.
• A proven track record of facilitating workshops to elicit requirements and prototype solutions.
• Strong expertise in Salesforce CRM, especially with Lead, Account, Opportunity, and Case Management, as well as Experience Cloud.

• Proficiency in using the Atlassian suite, particularly JIRA and Confluence.
• Demonstrated ability to configure and use declarative tools on the Salesforce platform, such as Flows, Process Builder, and Schema Builder.
• Experience in troubleshooting and managing Salesforce production incidents.
• An awareness of integration methodologies and tools.
• Additional Salesforce certifications, such as Salesforce Sales Cloud Consultant or Salesforce Service Cloud Consultant, are also valued
• 3 years up experience