Technical Support Representative II (Healthcare/Medical)
SupportNinja Quezon City Full-time
Work Setup: Onsite at The Sanctum, Quezon City
Contract Type: Full Time
Schedule: 9am-6pm EST (subject to change) | Mon - Fri
Start Date: ASAP
Contract Type: Full Time
Schedule: 9am-6pm EST (subject to change) | Mon - Fri
Start Date: ASAP
- What does a day in the life of a Technical Support Representative II look like?
- Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
- Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers
- Communicate technical solutions to non-technical customers in a clear and concise manner
- Escalate complex issues to higher-level team members as necessary
- Document customer interactions and technical issues in a customer relationship management (CRM) system
- Provide feedback on product improvements and enhancements based on customer feedback and technical issues
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KP’s
- Perform other duties as assigned
- Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment
- Knowledgeable in healthcare accounts / healthcare technologies.
- Strong communication skills, both verbal and written
- Advanced technical troubleshooting knowledge in hardware, software, and/or systems
- Critical thinking skills
- Proficiency in using computer applications and software
- Experience using a CRM preferred
- Experience handling B2B accounts is preferred
- Familiarity troubleshooting SaaS products but not required
- Familiarity with Pylon is plus
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Beautiful office space
- Free lunch provided daily
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/vjd2ZzSNOw_qK0w1ORaSB
Visit our Facebook page to find out more: https://www.facebook.com/SupportNinjaPH
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