Medical Virtual Assistant

Client:

We are looking for a Medical Virtual Assistant for a Singapore-based wellness and healthcare practice that provides holistic support across mental health, counselling, nutrition, and integrative wellness. The team works closely with patients to support better health outcomes through empathetic care, proactive education, and personalised lifestyle guidance.

They serve individuals, couples, families, and patients managing both emotional and physical health concerns. The practice is looking for a healthcare virtual assistant who can communicate warmly, handle patient enquiries professionally, and support the team with clear, organised follow-ups.

Responsibilities:

• Respond to patient enquiries via email, WhatsApp, and phone in a warm, professional, and timely manner
• Assist both new and existing patients with appointment coordination across different healthcare services
• Gather relevant patient information before appointments and ensure details are properly recorded
• Coordinate appointments carefully, as the practice operates strictly by appointment with no walk-ins
• Work closely with the in-clinic care coordination team, including nurses and other healthcare staff
• Liaise with referral partners and assist with referral-related coordination
• Follow clinic templates and communication guidelines when replying to patients
• Help patients understand the next steps, including appointment availability, service flow, and documentation needed
• Manage longer patient calls with patience, empathy, and attention to detail
• Maintain strict confidentiality, especially when handling high-profile or ultra-high-net-worth patients
• Support virtual care coordination where required
• Use clinic systems such as Plato to check and update relevant patient and appointment information

• Managing WhatsApp, Email, Phone
• Strong customer service orientation
• Great communication skills (both written and spoken)

• Monday - Friday: 8:30am to 6:30pm

Other details:

• Following Singapore Holidays
• 10 days of annual leave

Note:

• There will be a simple written and audio test for aspiring candidates