Application Support Engineer (On-site)

This role is critical in ensuring the smooth operation, maintenance, and enhancement of business applications used across the organization. You will work closely with internal stakeholders to provide technical and functional support, troubleshoot issues, and contribute to process improvements.

Key Responsibilities:

• Provide first-level support for business applications and escalate issues when necessary.
• Monitor application performance and ensure system availability.
• Collaborate with business units to understand application needs and recommend solutions.
• Assist in testing, documentation, and deployment of application updates or new features.
• Coordinate with vendors or developers for system enhancements and issue resolution.
• Maintain user access and security protocols for supported applications.
• Generate reports and dashboards based on business requirements.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• At least 5 years+ of experience in application support or a similar role.
• Familiarity with ERP systems, CRM platforms, or other business applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple tasks.

Preferred Skills:

• Experience with SQL, Excel, or reporting tools.
• Knowledge of ITIL or similar support frameworks.
• Exposure to project management or business analysis is a plus.