Customer Experience Specialist
Toyota Financial Services Iloilo Full-time
Confers with the customers by telephone, email, in person in order to provide information about products and services.
- Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- Ensures that appropriate responses were made to resolve customers' problem.
- Refers customer's concerns to designated departments for resolution and processing.
- Provides feedback and reply to customers' concern and request.
QUALIFICATIONS:
- Graduate of any 4-year Business course or any related coursed
- With active listening skills, problem solving skills, customer service
- Written and Oral Communication Skills
Bacolod, 42 km from Iloilo
Primary Role and Responsibilities:
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machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
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Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards
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• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs...