[ref. f22865900] Customer Support Representatives (Non - Voice Account Offer)

We are seeking dedicated and customer-focused Customer Support Representatives to join our dynamic team in Cebu City. As a fulltime Customer Support Representative, you will be responsible for providing exceptional non-voice account support to our valued customers, ensuring their inquiries and concerns are addressed efficiently and effectively.

• Respond to customer inquiries and requests via email, chat, or other non-voice communication channels
• Accurately document customer interactions and resolve issues in a timely manner
• Provide product information and guidance to customers
• Identify and escalate complex or sensitive customer cases as needed
• Participate in team meetings and training sessions to continually enhance your skills
• Contribute to the development of improved customer service processes and procedures

• Strong customer service and communication skills, both written and verbal
• Excellent problem-solving and conflict resolution abilities
• Proficient in using various software and technology platforms
• Ability to work effectively in a fast-paced, deadline-driven environment
• Commitment to providing exceptional customer experiences
• High school diploma or equivalent; additional customer service training or experience is preferred

Apply now to become a part of our growing team and start your journey with us.