Customer Service Representative – Voice OR Non-Voice | up to 30k
About the role
DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY' is seeking a motivated and customer-focused Customer Service Representative to join our team in Taguig City, Metro Manila. This full-time role is responsible for providing exceptional customer service through voice or non-voice channels, ensuring our clients receive the highest level of support.
What you'll be doing- Handling inbound and outbound customer inquiries and requests across various communication channels, such as phone, email, and chat
- Resolving customer issues and complaints in a timely and professional manner
- Providing accurate and up-to-date information to customers
- Documenting customer interactions and maintaining detailed records
- Identifying opportunities to improve customer satisfaction and service delivery
- Collaborating with cross-functional teams to ensure seamless customer experience
- At least 1 year of experience in a customer service or call centre environment
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and critical thinking skills
- Proficiency in English, both written and verbal
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Familiarity with customer service software and technologies
What we offer
At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY', we are committed to providing a supportive and rewarding work environment for our employees. Our comprehensive benefits package includes competitive salary, healthcare coverage, and opportunities for professional development and career advancement.
About us
DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. With a strong track record of success and a team of talented professionals, we are poised for continued growth and innovation.
Apply now to join our dynamic team as a Customer Service Representative!