Client Onboarding Support (Onsite)

MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you! Join our growing team of MVPs!

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Client Onboarding Support (Onsite)

Job Description:

• Request and collect KYC documentation for review and processing.
• Understand, process, and organise a high volume of case documentation, including sources of funds, documents of incorporation, and general account opening documents.
• Perform the due diligence on individual, corporate and institutional clients including information/data collection, checking, validation and verification (using third party vendor software when necessary).
• Understand and comply with internal policies and regulatory requirements (AML/KYC/CTF) for client onboarding in the jurisdiction which our group entities operate.
• Collate completed documentation and create/update client profiles for KYC cases with high accuracy and adherence to local policy standards.
• Make sound, risk-based conclusions and recommendations to our internal process and control monitoring.
• Work closely with various internal departments, including onboarding, sales, and trading to ensure efficient and client friendly customer onboarding experience.

Qualifications:

• Has 1-3 years of experience in handling client onboarding, covering institutional, corporate & high-net-worth individual clients.
• Experience in being directly client-facing is highly preferred.
• Strong knowledge of relevant regulations related to client onboarding due diligence including AML & CTF Ordinances, primarily in the APAC region.
• Interest in process innovation and automation to make the onboarding processes more scalable.
• Positive attitude to handle multiple tasks in a highly competitive and fast-paced environment
• Keen on exploring and developing a career in the digital asset industry.
• Good communications and interpersonal skills, fluency in spoken and written English is mandatory, with Chinese language processing skills preferred.
• Previous experience in and knowledge of contactless, digital identification within the client onboarding process will be highly regarded.