Team Leader Call Center

apartmentPrivate Advertiser placeTaguig scheduleFull-time calendar_month5/1/25

About the Role

We’re seeking a motivated Call Center Manager/Team Leader to lead and support our customer service team at Best Reliable Resources Inc., located in BGC Taguig City. You'll ensure excellent service delivery, manage team performance, and drive operational success through coaching, reporting, and process improvement.

What You’ll Be Doing

Supervise the daily operations of the call center team
Set performance goals and monitor team KPIs
Train, coach, and motivate agents to deliver excellent service
Handle escalated customer issues and resolve conflicts
Analyze call center data and prepare performance reports
Collaborate with other departments to improve customer experience

What We’re Looking For

Proven experience as a team leader or manager in a call center
Strong leadership, communication, and problem-solving skills
Ability to handle a fast-paced environment and meet targets
Excellent organizational and reporting abilities
Experience with CRM systems and call center software is a plus

What We’re Offering

Competitive salary and performance bonuses
Career growth and leadership development opportunities
Supportive and dynamic team environment
Health benefits and paid time off

thumb_up_altRecommended

Operations Supervisor | Operations Team Leader - PIONEER TEAM START ASAP!

apartmentiOPEX TechnologiesplaceTaguig

Grab the opportunity, achieve your highest potential. Join us today! We are looking for awesome and talented leaders for our growing awesome team. Requirement: • Should have at least 1 year of relevant experience as a Team Lead/Manager on a BPO...

check_circleNew offer

[ref. q74982021] Team Lead, Launch Operations - Netflix

apartmentNetflix Philippines Inc.placeMakati, 5 km from Taguig

on our service. This requires thorough and meticulous audits across a variety of setups. The Role We are looking for a Team Lead to oversee our team of Operations Specialists based in Manila. This is an opportunity to lead and mentor a growing team...

business_centerHigh salary

[ref. a55944122] Quality Assurance Team Leader | BPO Pioneer Team - BGC, Taguig - Iopex Technologies

apartmentiOPEX TechnologiesplaceTaguig

Learn and Inspire with iOPEX Technologies. Join us now! Available Roles: • Quality Assurance Manager • Quality Assurance Team Lead/Supervisor • Quality Assurance Specialist • Training Manager • Training Team Lead/Supervisor • Communications...

Best jobs you don't want to miss:

Management Consultant Jobs in Taguig

Human Resources Jobs in Taguig

Recruiter Jobs in Taguig

HR Manager Jobs in Taguig 3 Urgent

Supervisor Jobs in Taguig 2 Urgent