Buyer’s Assistant

As a Buyer’s Assistant (Dropship & Product Management) you will play a vital role in supporting our KitchenWarehouse Buying Team across a wide range of retail operations. This includes managing product data including dropship items, coordinating with suppliers, monitoring inventory accuracy, and ensuring smooth backend operations for both stocked and dropship items.

This role is perfect for someone who is detail-oriented, proactive, and tech-savvy, with strong Excel skills and a good understanding of e-commerce and retail workflows.

Key Responsibilities:

• Maintain and update product databases for stocked and dropship items with accurate descriptions, imagery, pricing, and availability.
• Manage backend administrative tasks for all website sales and promotions
• Process price changes, promotional uploads, and bulk data entry via Excel spreadsheets.
• Resolve product-related discrepancies and maintain clear product records.

• Liaise with dropship suppliers to obtain updated product data, shipping times, and availability.
• Track dropship orders to ensure timely processing and delivery to customers.
• Work with suppliers to resolve stock issues, delays, and replacements.
• Ensure all dropship product pages display accurate lead times and shipping information.

• Communicate with Australian and international suppliers to source product imagery, descriptions, and updated pricing.
• Monitor inventory levels across multiple systems, ensuring stock data is correct
• Update product availability in coordination with the Buying Team.

• Generate and review sales, inventory, and pricing trend reports to support buying decisions.
• Monitor sales performance of products including dropship items and identify growth opportunities.
• Maintain up-to-date records for all products and supplier communications.

• Act as the first point of contact for product and administrative queries.
• Support internal teams (Customer Service, Marketing, Warehouse) with accurate product information.
• Assist in other administrative tasks as required to ensure smooth retail operations.
• Strong skills in Microsoft Excel, including vlookup, pivot tables, formulas, data linking, and bulk uploads.
• Background in administrative support, preferably in retail or e-commerce.
• Understanding of retail buying processes, product data management, and online store operations.
• High accuracy in managing product listings and supplier updates.
• Able to work independently, manage multiple priorities, and meet deadlines.
• Capable of resolving product, stock, and supplier issues efficiently.
• Clear, professional communication when working with suppliers, internal teams, and stakeholders across time zones.
• Bachelor’s degree or equivalent work experience.
• Comfortable with various online platforms, ERP systems, and data management tools.
• Prior exposure to managing dropship products or suppliers is highly advantageous.