Bilingual Service Desk / Technical Support (Korean or Russian)

Job Overview:

We are looking for highly motivated Korean and Russian Bilingual Service Desk/Technical Support Representatives to join our growing team. In this role, you will provide first-level technical support, troubleshoot IT-related concerns, and deliver excellent customer service to end users through various communication channels.

Responsibilities:

• Provide technical assistance and first-level support to end users via phone, email, or chat.
• Diagnose and resolve hardware, software, network, and application-related issues.
• Log, document, and track incidents using the ticketing system.
• Escalate complex technical concerns to the appropriate support teams.
• Follow established service desk procedures and meet service level agreements (SLAs).
• Deliver professional and timely customer service in both English and Korean or Russian.
• Maintain accurate documentation of issues, resolutions, and customer interactions.

Qualifications:

• At least 1–3 years of experience as a Korean or Russian Bilingual Service Desk Analyst or Technical Support Representative in a BPO environment.
• Excellent verbal and written communication skills in Korean or Russian.
• Good English communication skills.
• Strong troubleshooting and problem-solving skills.
• Willing to work onsite in Quezon City on a shifting schedule.
• Can start ASAP.

Perks and Benefits:

• Competitive salary package
• Opportunities to work with global clients
• Career growth and development opportunities
• Dynamic and collaborative work environment
• Exposure to enterprise IT support and technical operations
• Supportive recruitment and onboarding process