Real Estate Operations Assistant

Job Summary: We are seeking a detail-oriented Property Management Administrative Assistant to provide essential administrative support for property management operations in the Virginia Beach area. This part-time remote role focuses primarily on managing maintenance requests, coordinating vendors, and handling property-related administrative tasks through AppFolio CRM, with secondary responsibilities supporting real estate lead generation activities.

Key Responsibilities:

Primary Focus — Property Management Administration (80% of role):

• Manage maintenance requests and work orders through AppFolio CRM
• Coordinate with vendors and contractors for property maintenance and repair scheduling
• Schedule maintenance appointments and follow up to confirm timely completion
• Communicate with tenants via the AppFolio messaging platform and WhatsApp
• Process and track all maintenance-related documentation accurately
• Maintain well-organized records of all property management activities and interactions
• Handle day-to-day administrative tasks related to ongoing property operations
• Respond promptly to urgent maintenance issues including outside of regular business hours when required

Secondary Focus — Real Estate Lead Support (20% of role):

• Assist with marketing activities for property listings
• Support lead conversion efforts using GoHighLevel (full training provided)
• Help manage communications with potential clients and prospective tenants

Mandatory Requirements:

• Basic working experience with AppFolio CRM — must be comfortable navigating the platform for maintenance management and tenant communication
• Excellent written and verbal English communication skills
• Strong organizational abilities with a high level of attention to detail
• A proactive problem-solving approach capable of managing unexpected situations efficiently
• Comfortable working in a fast-paced real estate environment
• Reliable internet connection and a professional home office setup
• Available for on-call emergency maintenance situations outside of regular hours — compensated separately

Preferred Skills:

• Prior experience in property management or real estate administration
• Familiarity with the GoHighLevel platform
• Experience using WhatsApp for professional business communication
• Understanding of maintenance coordination and vendor management workflows
• Ability to prioritize multiple urgent requests simultaneously without losing accuracy

Why Join Us:

• Work with an established, full-service real estate and property management company serving the Hampton Roads region
• Gain valuable and practical experience in the U.S. property management industry
• Collaborate with a professional and supportive team in a well-structured remote environment
• Flexible remote work arrangement with clearly defined core working hours
• Real opportunity to develop skills across both property management and real estate operations

If you have AppFolio experience and thrive in a dynamic property management environment, apply now and become an essential part of our operations team.