Senior Talent Acquisition Program Manager

Role Summary

The Senior Talent Acquisition Program Manager will play a critical role in driving global talent acquisition initiatives across multiple geographies. Reporting directly to the VP of Talent Acquisition, this role will serve as the connective link between country TA leaders, ensuring successful rollout of tools, processes, reporting, and strategic initiatives.

This individual will bring a strong foundation in Talent Acquisition coupled with proven project and program management skills. The ideal candidate will be confident, highly organized, and comfortable coordinating with senior stakeholders, following up rigorously, and keeping teams accountable to agreed business deliverables.

• Partner closely with the VP of Talent Acquisition to plan, coordinate, and execute TA-related programs and initiatives globally
• Act as the primary point of coordination with country-level TA leads during the implementation of new tools, processes, reports, and strategic initiatives
• Develop and manage project plans, timelines, milestones, and deliverables for TA programs
• Schedule, facilitate, and document global and regional TA meetings, ensuring clear outcomes and next steps
• Track progress against commitments, proactively follow up on action items, and “chase” stakeholders as needed to ensure timely delivery
• Identify risks, dependencies, and gaps early, escalating issues with clear recommendations when required
• Ensure consistency, alignment, and clear communication across TA teams in different countries and time zones
• Support change management and adoption efforts related to new systems, processes, and ways of working
• Maintain strong documentation, reporting, and status updates for leadership and executive visibility

• Bachelor’s degree in Human Resources, Business Administration, or related field. Master’s or advanced degree preferred.
• At least 10 years of experience in Talent Acquisition, Talent Operations, or Recruiting Program Management. Experience within a BPO/contact center environment is strongly preferred.
• Demonstrated experience managing TA-related projects or programs across multiple regions and stakeholders
• Solid understanding of recruiting processes, talent acquisition metrics, systems, and workflows
• Proven ability to coordinate and influence senior and geographically dispersed stakeholders
• Confident communicator who is comfortable pushing for clarity, decisions, and follow-through
• Highly organized with strong attention to detail and follow-up discipline
• Demonstrated track record of delivering complex initiatives successfully
• Self-starter with maturity, resilience, and a results-driven mindset