Team Leader | Pioneer U.S. FIN-TECH Account
Concentrix Cebu Full-time
How to Apply:
- Application Steps – Join Our Pioneer US FIN-TECH Account
- Fill out this form: https://forms.office.com/r/RpvQizEFv1
- Wait for a call for your interview and assessment.
We’re excited for you to take the next step toward joining our growing team!
About the role
As a Team Leader at Concentrix', you will play a vital role in leading and inspiring a team of Customer Service Executives in our modern call center in Cebu City, Cebu. This full-time position is responsible for overseeing the day-to-day operations of your team, ensuring exceptional customer service and driving team performance to meet key business objectives.
What you'll be doing- Manage, coach and develop a team of Customer Service Executives to deliver outstanding customer experiences
- Monitor team and individual performance metrics, identify areas for improvement and implement effective strategies to drive results
- Provide regular feedback, training and development opportunities to help your team reach their full potential
- Foster a positive, collaborative team environment and lead by example to motivate your team
- Escalate and resolve complex customer queries and complaints, ensuring customer satisfaction
- Collaborate cross-functionally to identify and implement process improvements
- Contribute to the overall success of the call center by meeting and exceeding key performance indicators
- At least 2 years of experience in a Team Leader or Supervisor role within a fast-paced, target-driven call center environment
- Strong leadership and people management skills, with the ability to inspire, motivate and develop a team
- Excellent customer service skills and a deep understanding of delivering exceptional customer experiences
- Proven track record of meeting and exceeding key performance targets
- Strong problem-solving and decision-making abilities to effectively handle escalated customer issues
- Effective communication and interpersonal skills to collaborate with cross-functional teams
- Proficient in using call center management software and data analysis tools
- Competitive salary and performance-based bonuses
- Comprehensive medical and life insurance benefits
- Opportunities for career advancement and professional development
- Wellness programs and team-building activities to promote work-life balance
About us
Concentrix' is a leading global provider of customer experience (CX) solutions and technology, serving some of the world's most iconic brands. With a presence in over 40 countries, we are committed to creating exceptional experiences for our clients and their customers.Join our dynamic team and be part of our continued growth and success!
Apply now to become our next Team Leader and be part of our success story.
Cebu City
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