Account Supervisor - Client Support Group (Phone Team) - Manila - ref. a37474803

Seize the opportunity to be part of Commercial and Investment Banking as an Account Supervisor now!

You will act as the primary point of contact for inbound client requests, specifically those related to transactional inquiries. Additionally, you will be responsible for performing outbound high-risk callbacks to clients and assisting them with any fraud-related inquiries.

Job Responsibilities:

• Actively listen and identify the client’s needs while tactically executing solutions on their behalf.
• Act as a consultant, guide clients through the process each step of the way and educate them on the self-serve opportunities that exist
• Work in a team environment to maximize productivity in the most efficient manner.
• Build relationships with both internal and external clients.
• Demonstrate beginner knowledge of commercial treasury management products and services in support of the client’s needs.
• Coordinate with Fraud Recovery Associates on the CB Fraud team regarding client inquiries.

Required qualifications, capabilities and skills:

• Bachelor's degree or 2+ years of equivalent work experience
• Relentless and versatile learner
• Highly organized with the ability to manage competing priorities
• Knows when to escalate complex and unusual issues
• Strong problem-solving skills with attention to detail
• Developing analytical and communication skills, both verbal and written
• Partnership and relationship-building skills
• Critical thinking abilities
• Client focus and tactical execution
• Developing collaboration and influencing skills
• Effective problem-solving, oral and written communication skills, with the ability to exercise sound judgment and make effective decisions